Our Commitment to Accessibility

At OPHIRA, we believe everyone should have equal access to natural, sustainable skincare and information about our products. We're committed to ensuring our website is accessible to all visitors, including those with disabilities.

Our Accessibility Standards

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognized guidelines help us create a website that's usable by people with diverse abilities, including those who use assistive technologies.

Accessibility Features

Our website includes the following features to enhance accessibility:

Navigation & Structure

  • Clear, consistent navigation throughout the site
  • Logical heading structure for easy screen reader navigation
  • Descriptive page titles and link text
  • Skip-to-content links for keyboard navigation
  • Breadcrumb navigation on all pages

Visual Design

  • Sufficient color contrast between text and backgrounds
  • Text that can be resized up to 200% without loss of functionality
  • No content that relies solely on color to convey information
  • Clear, readable fonts throughout

Multimedia Content

  • Alternative text descriptions for all images
  • Captions and transcripts for video content (where applicable)
  • Audio descriptions for visual content

Forms & Interaction

  • Clearly labeled form fields
  • Error messages that are easy to understand and fix
  • Keyboard-accessible interactive elements
  • Focus indicators on all clickable elements

Technical Compatibility

Our website is designed to work with:

  • Modern web browsers (Chrome, Firefox, Safari, Edge)
  • Screen readers (JAWS, NVDA, VoiceOver)
  • Keyboard-only navigation
  • Browser text size adjustment tools
  • Voice recognition software

Ongoing Improvements

Accessibility is an ongoing journey, not a destination. We continuously:

  • Test our website with various assistive technologies
  • Review and update content for accessibility compliance
  • Train our team on accessibility best practices
  • Implement user feedback to improve the experience

Third-Party Content

While we ensure our own content meets accessibility standards, some third-party services (such as payment processors or social media embeds) may not be fully under our control. We carefully select partners who share our commitment to accessibility.

Known Limitations

We're aware of the following areas where we're working to improve:

  • Some PDF documents may not be fully accessible (we're working to convert these to accessible formats)
  • Legacy product images are being updated with more descriptive alternative text

Feedback & Assistance

We welcome your feedback on the accessibility of our website. If you:

  • Encounter accessibility barriers
  • Have suggestions for improvement
  • Need assistance accessing any content or features
  • Would like information in an alternative format

Please contact us:

We aim to respond to all accessibility inquiries within 2 business days.

Alternative Ways to Shop

If you experience difficulty using our website, you can also:

  • Call us to place an order by phone
  • Email us your order details
  • Request our product information in alternative formats (large print, audio, etc.)

Formal Complaints

While we hope to resolve any accessibility concerns directly, if you're not satisfied with our response, you have the right to lodge a complaint with the relevant authority in your country.

Last Updated

This accessibility statement was last reviewed and updated on 21-10-2025

We're committed to making OPHIRA accessible to everyone, because beautiful, sustainable skincare should be available to all.