About Our Products
What makes OPHIRA serums different from other skincare products? OPHIRA serums are formulated with 100% natural ingredients, sustainably sourced from Korea and around the world. We combine traditional Korean beauty wisdom with modern scientific validation, creating concentrated formulas without water fillers, synthetic fragrances, or harmful chemicals. Every product is vegan, cruelty-free, and packaged sustainably.
Are OPHIRA products suitable for all skin types? Yes! Our natural formulations are designed to work harmoniously with all skin types, including sensitive skin. However, we always recommend patch testing new products. If you have specific skin concerns, feel free to contact us for personalized advice.
How should I use OPHIRA serums? Apply 2-3 drops to clean, damp skin morning and/or evening. Gently pat into face and neck until fully absorbed. Follow with moisturizer if desired. For best results, use consistently as part of your daily skincare routine.
Can I use both OPHIRA serums together? Absolutely! Our serums are designed to complement each other. You can layer them or use them at different times of day depending on your skin's needs. Check individual product pages for specific layering recommendations.
Are your products vegan and cruelty-free? Yes, all OPHIRA products are 100% vegan and cruelty-free. We never test on animals, and we don't use any animal-derived ingredients.
What is the shelf life of OPHIRA products? Our serums have a shelf life of 12 months from opening. We recommend storing them in a cool, dry place away from direct sunlight to maintain their potency.
Orders & Shipping
How long does shipping take? Within the Netherlands: 1-3 business days European Union: 3-7 business days International: 7-14 business days
You'll receive tracking information as soon as your order ships.
Do you offer free shipping? Yes! We offer free shipping on orders over €50 within the Netherlands and €75 for EU orders.
Can I change or cancel my order? Orders can be modified or cancelled within 2 hours of placement. After that, they enter our fulfillment process. Contact us immediately if you need to make changes.
Sustainability
How is your packaging sustainable? We use recyclable glass bottles, FSC-certified paper packaging, and plastic-free shipping materials. Our minimalist design eliminates unnecessary waste, and we're working toward fully refillable options.
Where do you source your ingredients? We partner with certified organic farms and ethical suppliers, primarily in Korea, who practice regenerative agriculture. Each ingredient is traceable and sustainably harvested.
Returns & Refunds
What is your return policy? We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return unused products for a full refund. See our Shipping & Returns page for complete details.
How do I return a product? Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorization number.
Still have questions? We're here to help! Contact us at hello@ophiracosmetics.com or through our contact form.